Conditions of Use

Terms and Conditions...


Every product sold by undergoes a careful quality control and is covered by a 30 days return policy. If you are not satisfied with your purchase you can return it within 30 days from the delivery date and ask for a product exchange, store credit or refund.
The right to cancel a purchase only applies to personal non-commercial use.

 Before creating a return request make sure that all the following conditions exist:
 - The tag must be still attached and the seal unbroken
 - The product must be unused and in the same conditions as received
 - All original accessories, included free gifts, must be returned with the product
It is NOT possible to return:
 - Personalized products
 - OUTLET products
Products in the Specials page can not be refunded. You can only ask for a product exchange or a store credit.
In order to receive an RMA, please contact us via our contact form making sure to provide us with your order number and reason for the return.

As soon as your return request is accepted you will receive a confirmation email containing your RMA and the address where you can send your item to. The RMA is valid for 5 days, as soon as you ship the parcel please let us know and provide the tracking number. Please remember to use a trackable shipping method.
The RMA code is a Returns Merchandise Authorization number that identifies your file and must be attached on the returning box. All parcels returned to us without the RMA code attached may be refused and sent back to you.
If all the aforementioned conditions are met, your return will be successfully processed.
You will receive a refund within 10 days and it will amount to the cost of the returned item excluded restocking fee which is 10% of the product value. You will receive an email when the amount is transferred. We will use the payment method you choose during the order.
When you require a product exchange or a store credit we will refund the total value of the product.
Returns shipping expenses will not be refunded. Deva Bags will cover the cost of sending the product back to you if you have requested a product exchange.
It is possible to return products that you have already exchanged within 30 days from the delivery date of the original order. You will have the possibility to exchange the product again or receiving a store credit. The product will not be refundable.
If you think you have received a defective product, please contact our Customer Service within 48 hours upon the delivery providing the order number and your telephone number. Once we have established that there is a production defect we will send you a new product as soon as possible. It is very important that you stick to the deadlines in order to ensure the correct procedures can be started.
Please note that you have to sign the parcel unchecked if you notice that the box is damaged. Contact our Customer Service within 24 hours and describe the problem. It is very important that you stick to the deadlines in order to ensure the correct procedures can be started.
Your access to, and use of, the DEVA BAGS website is subject to your acceptance of the following terms and conditions, including all the documents referred on this page. We ask that you read this page carefully before accessing or using the website. By accessing and/or using the website, you consent to be legally bound by the following terms and conditions. If you do not accept the following terms and conditions, we ask that you do not access or use the website.

Changes to the terms and conditions. 

This Agreement may be modified at any time. Any changes will take effect as soon as they have been posted on the site. By accessing and/or using the website you consent to check this page on occasion to ensure that you accept the latest terms and conditions.
- Orders / Contract of Sale
Orders may be taken in writing, over the internet, by telephone or fax. Please check the Order Confirmation and communicate any errors to us in writing at your earliest convenience. Should you not do so, the terms of the Contract of Sale will be applied based on the information contained in the Order Confirmation.

-Prices and Availability
The prices of all the products sold by DEVA BAGS are clearly indicated on the site, and are without Shipping charges - which vary according to the number of items being purchased - are added to the cost of the item(s). For countries outside the UK, the prices does not include local or national taxes and import duties.

If a product you have ordered is not available, you will be informed by e-mail as soon as possible.

-Delivery of the item(s) you have ordered
DEVA BAGS will organise delivery of the item(s) you order to the address you specify. All transit times shown on the DEVA BAGS website are approximate, and are dependent on the availability of the item(s) ordered, the unproblematic processing of the order and the transporter's stated transit times at any given moment.

-Articles and Pictures Online is not responsible for the possibility that, because of a specific computer setting or its malfunctioning, the colours of the products shown on the website are slightly different from the original ones.
Products can be slightly modified in order to improve their look and characteristics.

Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay.

-Legitimacy of the Terms & Conditions
If for any reason any part of these Terms & Conditions were to prove inapplicable in relation to any given scenario, the remaining terms and conditions would, nevertheless, not be invalidated.
Deva Bags Ltd is fully committed to protecting your privacy. All information collected on our website will only be used to process orders and provide you with a more personalised shopping experience.
  Visitor: Any person who visits the website.
  Registered user: A visitor who has completed the registration process.
  Newsletter subscriber: A visitor who has submitted their email address in order to receive email marketing communications from Deva Bags..

What information will be collected?

When browsing the site all visitors will have the opportunity to register with Deva Bags as either a ‘registered user’ or ‘newsletter subscriber’. This information will help us better understand your likes and dislikes and enable us to personalise your shopping experience with us.

In order to make a purchase with Deva Bags, all customers will be required to register, by entering their personal details. By registering with Deva Bags you agree to the terms and conditions laid out, of which this is part.

Details collected upon registration will include your name, e-mail address, postal address and telephone number. We will also monitor registered customers’ site usage, purchasing and traffic patterns to improve the functionality of our website design in addition to the products and services offered.

How your details will be used:

The data you submit will be used by Deva Bags and our processors to fulfill your order and also to notify you of any functional changes.

When registering with the site you may be required to indicate whether you want to be included on our mailing list to be kept informed of exciting new offers and products. In submitting your email address to subscribe to our newsletter you agree to receive such communications.

Please Note: All personal information held by Deva Bags will remain private and secure; this includes card details and personal information. Card Details will not be passed to third parties.

If you would like to register but do not wish to be notified of Deva Bags offers, or you do not want your details passed to a third party company then you must select this preference in the registration process.

Checking your details:

If you would like to verify your details held by Deva Bags, you can make this request by getting in touch using the email account you registered with. We would strongly recommend that you do not use the browser's password memory function as your personal information would be accessible to any third parties who may use your PC.


You have the option to unregister at any time should you wish for us to no longer hold or use your personal details then. To do this please email us from your registered email address.  You may also do this from the 'My Account' section of the website.

Marketing communications:

If you opt to receive offers by email, then we will automatically alert you to our latest offers and promotions whilst keeping you informed when we are in sale and when new brands arrive in stock.

All registered users and newsletter subscribers have the opportunity to unsubscribe at any time by modifying your preferences in the 'My Account' section of the website, or by following the ‘unsubscribe’ link contained within all such emails.

Your email address will also be used to confirm when an order has been received and to update you on the progress of your order. We may also contact you via phone, mail or SMS if we feel this is necessary.

Advantages of registration:

Registered users can take full advantage of our site and utilise all the features offered, however, it is not a necessity to register to browse the site.


Deva Bags uses cookies to gather information on site usage; however this information does not include ANY personal or financial information.

A cookie is not harmful to your PC; it is a simply a piece of text. It is not a program, or a plug-in. They cannot be used as a virus, and they cannot access your hard drive. Your browser will save cookie values to your hard disk if it needs to, but that is the limit of the effect on your system.

You have the ability to turn off the use of cookies on your browser at any time, however by doing this you may also lose some of the functions available on the website.

DEVA BAGS® is a regularly registered trademark and is protected by copyright, therefore all WEB resellers MUST publish the logos provided by the company on their websites and add the following description in the products specification WITHOUT ANY MODIFICATIONS.

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